Shipping Policy
Return & Refund
Payment
Care & Maintenance

We want your shopping experience to be as smooth and worry free as possible. Below you’ll find answers to common questions about shipping, returns, payments, and rug care. If you need additional assistance, our customer support team is always here to help.

Placing an order is quick and easy. Simply browse our collections, select your favorite rug, choose the desired options if available, and add it to your cart. When you’re ready, proceed to checkout and follow the steps to complete your purchase. You will receive an order confirmation email once your order is successfully placed.
Orders are typically processed within 1–3 business days. Once shipped, delivery times vary depending on your location and shipping method. Most orders arrive within 7–10 business days after shipment. You will receive a shipping confirmation email with tracking details as soon as your order is on the way.
Yes. Most of our rugs are designed to be machine washable. We recommend washing in cold water on a gentle cycle using mild detergent.
Our rugs feature a non slip backing designed to help keep the rug securely in place on most floor surfaces. For added stability, ensure the floor is clean and dry before placement.
Yes. Our rugs are made with soft low pile materials that provide a comfortable feel while remaining practical for everyday use.
Our rugs are crafted with stain resistant materials to help protect against everyday spills. Prompt cleaning is recommended for best results.
Absolutely. Our rugs are designed for everyday living and are easy to clean, making them a practical choice for active households.
If your rug arrives damaged or defective, please contact our customer support team within 48 hours of delivery and we will be happy to assist you.
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